Monday, 22 September 2008

Sometimes it's the little things

Two weeks ago I popped into my local Harley dealership to pick up some odds and ends. A couple of replacement indicator lenses – they have a habit of vibrating themselves loose and they’re only a push fit.

It was lashing down with rain at the time. Mine was the only bike in the customer parking. The dealership was however packed with customers. That should have been a sign and reminded me why I try to avoid going here for parts generally. But I persisted:

Me: I’d like a couple of indicator lenses for a 2002 Sportster please.

Them: What model is that?

Me: I'm pretty sure it doesn’t matter the 02 Sportsters are all the same.

Them: We still need to know the model.

Me: OK – it was originally an 883R.

Them: Are they for the front or back?

Me: They’re exactly the same at the front and the back.

Them: We need to know to check the part number.

Me: OK then – let’s say they are for the front.

(After a bit of clicking on a keyboard)

Them: We don’t have them in stock. I can order them for you though.

Me: Can you just check that you haven’t go any for the back in stock ?

Them: No they’re the same as the front.

Aaargh !!!

(And two weeks later the parts still haven't arrived)

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